HELP

Payments

• How to deposit money on myNeosurf account?

  To charge your myNeosurf account, you have several methods of deposit: Credit Card, Bank Transfer (SEPA) or Voucher Neosurf. Choose the amount to deposit, your deposit method and follow the procedure.

• What are the fees for depositing money into myNeosurf account?

• What are the payment methods available to deposit money into myNeosurf account?

  The deposit methods proposed to add money to your myNeosurf account are: Bank Card, Bank Transfer (SEPA) and Voucher Neosurf.

• How long is my money available on myNeosurf account?

  Depending on your deposit method, delays may vary. Deposits by Credit Cards and Voucher Neosurf are immediate. Deposits by bank transfer (SEPA) are usually available within 24 to 48 hours on your myNeosurf account.

• Is it possible to deposit money on myNeosurf account with Paypal?

  No, Paypal is not a deposit option available on myNeosurf.

• How do I spend money on myNeosurf account?

  MyNeosurf is a payment method accepted on thousands of sites around the world. To spend your account money on a partner site, simply go to the USE page where you can see your Personal payment code. To pay on the merchant site, choose the Neosurf payment method and indicate this payment code.

• Which sites accept myNeosurf as a payment method?

  Thousands of partner sites offer myNeosurf or Neosurf as payment method. Go to the WHERE TO SPEND page or go directly to www.neosurf.com to find the list of partner sites.

• What are the user fees when I pay with myNeosurf account?

  There is no fee to pay with your myNeosurf account on a partner site!

• Is it possible to cancel a payment made with myNeosurf account on a partner site?

  It is not possible to cancel a transaction from your myNeosurf account. For any dispute, it is necessary to contact the partner site where you made the payment with your myNeosurf account.