HELP

No documents are required to open a myNeosurf "Basic" account, however, in order to remove the limitations on deposits, and for all refunds, an upgrade to a myNeosurf "Premium" account will be necessary, whereby a KYC (Know-Your-Customer ID Verification) will be systematically requested.

MyNeosurf is a payment method accepted on thousands of sites around the world. To spend your account money on a partner site, simply go to the USE page where you can see your Personal payment code. To pay on the merchant site, choose the Neosurf payment method and indicate this payment code.

To charge your myNeosurf account, you have several methods of deposit: Credit Card, Bank Transfer (SEPA) or Voucher Neosurf. Choose the amount to deposit, your deposit method and follow the procedure.

To find or reset your password, follow the steps on the login page.

To view the history of your deposits, transactions or withdrawals, log in to your myNeosurf account and click on the HISTORY page.

The Neocash MasterCard works like a credit card. To withdraw money from ATMs simply use the PIN code of your Neocash card.